4.6/5

Our Tour guide was superior. She had great knowledge of her birthplace as well as her spirit in serving us.

Great Taste of Italy

It worked well for me but they forgot to send me vouchers for the LOVE 2019 promotion transfers from the airport in Venice to the hotel and from the Rome Hotel to the airport. I had to call them for that. They needed to clearly specify that walking of 3-4 miles a day may happen as the big buses aren't allowed in the old towns usually. We had people who were NOT prepared for that amount of walking as someone had on a fitbit that tracked the miles in Florence and Rome - Venice was not an issue. They did not have correct shoes or the stamina. I strongly suggest one more day in Rome as that was the breaking point for about 4-5 people who could not keep up after the walking in Florence as we then walked around Rome for a full day (I was fine since I try to walk 1-2 miles per day at home) and including more free time and dividing that last full day in two would have helped immensely. I am giving you this feedback to improve that tour since it was your first year. As a School Principal (retired) I often planned trips myself for groups. Almost everyone on the Italy tour had been on a CIE tour before land I am sure you want them to recommend the Italy trip too.

We worked with Gwen Brennan from La Crosse WI TRavel Leaders and she could not have been better with booking, explaining itinerary, and getting us excited for the trip

Loved the tour

Not happy with hotels in two locations. Cabra Castle isn't good with individuals who have limited mobility. The Moldran wasn't a four star. The rugs in hallways and rooms were dirty. The furniture was limited. The,bed,in our,room had springs with sprung,when you moved.
The bathroom rub was hazardous. We called for a matt. The lip of the tub was four inches above my knee. We were given a handicapped room and this was a solution.
However, the staff was outstanding. Westport was a charming hotel and once again the staff was wonderful. Need to find other hotels. Most of our group were seniors and some with mobility.

Dee Dee Trezza was extremely helpful and responsive to assisting us .

Booking the tour was great but booking airline seats that we paid extra for to assure we had extra leg room due to a medical condition did not happen on the return flight from Ireland. Also American Airlines had multiple delays - we left hours later and it impacted our first day’s tour. The airlines did not communicate very well regarding multiple changes of delays and gates. I would suggest using another airline .

I think I was spoiled from a 2018 tour guide of southern Ireland.

I think I was spoiled by Marlene Sullivan my 2018 CIE tour guide in southern Ireland. She was awesome !!! Austin lacks knowledge of the simplest points of interest. Nice guy but just didn't impress me with much history. He was confused with travel directions. We had a good driver but he was getting lost in Scotland trying to listen to Austin direction's. It cost us allot of time an we didn't get to see everything we were promised. Most likely wont be using CIE TOURS because of this matter. I truly believe Austin is a good person but has a issue with listening to people's needs.

All travel arrangements were handled smoothly, efficiently, and in a timely manner. Any and all questions, no matter how insignificant or irrelevant were answered expeditiously. All answers were thoroughly explained.

My husband and I had an amazing time utilizing CIE tours for our honeymoon! There was plenty of time for us together as well as making some great friends along the tour. Having a fantastic driver/tour guide MADE the trip for us, and the hotels were great. Thanks again!

A great experience

Professional

Everything went smoothly in regards to booking.

Outstanding itinerary and a perfect Irish ambassador in our Tour Director.

We most appreciated the expertise of our tour director Marian Kelly (spelling??). She instantly had the group enjoying the trip together as if we were a family. Her personal experiences, stories, history lessons (thought there might be a test at the end :-) ) and intmate love of Ireland for its history and culture really made the whole tour worthwhile. She arranged the extra bonus of seeing "Trad on the Prom" in Galway, an outstanding show.

Outstanding service and lots of fun! Beautiful scenery in Scotland!

The tour guide Patrick and driver Declan were fabulous. They were so willing to go the extra mile for our group, very accommodating to our questions, needs and just all around fun to be with. Tour was fabulous and both are very knowledgeable about Scotland. I would recommend CIE to anyone and will use them again.

Booking was easy but not flexible when faced with hurricane Dorian when we were leaving from Orlando.

The entire tour of Scotland and Ireland was outstanding. Tour guides and drivers were exceptional. We would highly recommend CIE to others and would book a trip with CIE in the future.

We were very pleased with our tour with CIE. Everything went as planned. CIE did an excellent job in making sure we had the information we needed and well as the accessories to make the trip function with a minimum of effort. Plane flights worked out as planned and hotel accommodations certainly fit our needs and expectations.

Loved Scotland- the tour locations,tour director Becky; CIEdoes a great job

Our booking went very smoothly.

Best of Ireland south

Booking was easy and people we spoke to were super nice

Wonderful tour

Our driver David did an amazing job!! It was a whirlwind tour and he kept us on track. And drove the bus like butter through those winding narrow streets. Kept everyone informed and entertained!!

Their service was good. We had one small problem and they took care of that quickly.

Fantastic Experience

I would definitely book another tour in the future. The amount of knowledge our tour guide had made the trip interesting as well as fun. The destinations were top notch. The only thing I would suggest is clarify the Skillig Experience isn't a trip to the islands but a short documentary about the islands.