4.6/5

great tour and tour guide (Johnny) Nice tour buses. Great group. The only hotel that was not great was the Dromoland (needs a lot of work and cleanliness)

Actual tour is worth it

The tour itself and the the tour guide, David, were fantastic.

Where there were issues was with my initial booking and then payment of the total. I’m in Australia so I ring the Australian number listed on the CIE website for help. That then puts me through to the Dublin office and I’m told to leave a message. After days no one calls me back so I email and the initial response was that I should not have called that number. Long story short, if it hadn’t been the fact that this was my third tour and I knew it was worth the hassle, I wouldn’t have continued to peruse my booking. I NEVER had any issues booking my previous two tours and if I had questions I rang the Australian number on the website and spoke to a human.

Highly recommend CIE’s Best of Southern Ireland coach tour

Competent and friendly

Such An Amazing Experience

I had been told by my local AAA agent that if I wanted to go to the UK, I should book with CIE tours. I chose the Essence of Britain and Ireland (almost chose a different tour but glad that I picked this one to start off with because of the inclusion of England and Wales) because of the itinerary and chose to get to London a day prior to the start of the tour (which I’m glad I did and suggest people due). We ended up having Dee and Mark as our guide and driver for our tour, since there was only 13 of us, it made it more intimate and special. Both were fantastic and made the days of traveling so comfortable.

The only complaint me and the others had was the transfer from Heathrow to the first airport. We all had some kind of difficulty finding the driver. I ended up having to call the transfer company and speak to 2 other drivers before finally finding mine. Supposedly we needed to call and confirm with the company 24-48 hours before leaving. After informing Dee that we all had trouble with them, she called and confirmed our pickup times for everybody 48 hours before the end of the tour so we didn’t haven’t to worry about it and enjoy the tour. She really went above and beyond with that.

Good booking service, friendly contact over the phone, detailed information and advice for airline and pre/post-tour hotels.

Booking was easy. We researched the tours using a brochure and online. Called the NA Office and completed our booking within minutes.

It might have been a little confusing with my original booking, since my travel partner was in Pittsburgh & I was traveling from Cleveland, but had some issues with getting certain portions of the trip set up for 2 people traveling together, but from different locations. A couple extra phone calls and clearer communication finally got the reservations correct.

Other than a poor room one night, everything went well.

Easy and helpful. Going non-peak season saves money and less lines at many stops.

Another excellent tour with CIE. The driver and tour guide were terrific and the entire group was a great mix of folks. The hotels and food were as good as expected and there was a bit of free time to explore on our own.

not enough to see - too much down time

Hotels were very nice. The one two night stay we had the room was so very small. I already wrote that. I felt the tour could have had more to see. It seems like too much free/shopping time and not enough of seeing things that would have been good to see.

The hotels were all very nice, with good service and good food. The days and distances travelled were not too long and the tours were thoughtfully designed to include many interests. I liked having my luggage handled and getting in and out of places without waiting in line.

Overall, the tour was fabulous. I was dissapointed in the quality of hotels we stayed at and also that the tours were so short. We went on a CIE tour to Ireland and Scotland and the hotels were so much nicer and the tours were longer....

great trip...great guide...great driver....great group of people

the trip was fantastic...the tour guide,seamus, and the driver were excellent...the group of people on the tour were considerate and friendly...i do have a favor tho..there was a group picture taken and seamus said he would arrange for us all to have a copy emailed to us...NEVER HAPPENED...COULD YOU ARRANGE THAT FOR ME ?? ...

Wonderful time and experience. Will travel CIE again

Excellent. Met all my requirements and had no problems

great experience!

It was well planned and comprehensive. Easy to use

I did every thing on line so that was easy. I got conflicting answers and mis information when I called customer service.

Great tour of Scotland. Enjoyed our driver and host. The accommodations were wonderful.

Our tour guide Kristiana was smart, witty and fun.
Our driver Roy was a very safe driver who work magic getting in and out of tight spots.

Highly Recommend Jewels of Ireland tour!

I had several questions that I received quick responses for. I then made a reservation and was able to view itinerary and make payments on the website.