4.6/5

Easiest Thing Ever!

Easiest thing I ever did. Spoke with the booking agent, who took care of absolutely everything I needed. Only job left for me, a voracious planner, was to provide my credit card number.

First-class experience!

The tour guides went above and beyond to make the experience special! Two examples; the wife of a honeymooning couple had a cousin living in Ireland that owns a B&B which happened to be along our route and our guide made a brief stop so they could visit and take pictures, and personally, I had mentioned wanting to research my grandfather's history to our first city guide. She had asked what the surname was and about halfway through the tour, our driver pulled me aside and told me the city guide had found a book on my grandfather's surname and she bought it for me and left it with the hotel in Dublin we would be returning to. Completely unexpected and shows me the attention to detail and desire to make the customer's experience special and unique!

Great scheduleand accommodations

TJ was so helpful and professional

It was easy and efficient.

Booked online

This was the third trip my husband and I have taken with CIE. I have always booked online with no problem at all. We booked our own flights the first two trips but used their service this time. Any questions we had were answered with a quick phone call.

It worked for me

I worked through a travel agency at home so the booking service was transparent to me.

Books through travel agent. No problems

Persistance

Liked the way Ashlyn stayed on the line or put me on hold to resolve all issues we had to overcome to do the whole trip in one session. CIE really impresses me. (100% improvement from last year! ) Thank goodness.

Good team to work with

The team of agents worked quickly on any adjustments I needed to make during the planning process. They did a good job of working within my needs & for that I was most appreciative.

Excelllent tour from start tofinish.

Everything was so well organized. No detail left out. Beyond our expectations. The whole trip was perfection.

CIE planned an excellent trip to Italy. Any time that I have used CIE, I can depend on the customer service department to assist me during the reservation process, help me obtain good flights, and settle any concerns that may arise. The only issue that I had with the Taste of Italy tour was a lack of clarity in the written itinerary. From reading the written itinerary, I believed that the tour included a visit to the forum in Rome, but that visit was not included.

Pleasant people. Knowledgeable. Very helpful. Always there to answer our questions.

Short but sweet

Booking was easy and website understanding. The people answering the phone were always responsive and knowledgeable

Fabulous trip!

The.booking service was good until tje agent decided to separate our group. From tjat point forward the organization, arrangements and communication became confusing.

It was blast!

N/A Booked through travel agent

Outstanding Icelandic Tour

I had originally reached out to CIE tours to inquire on their new Northern Lights Tour of Iceland. We specifically wanted to go in January. Róisín Sisk went above and beyond expectations and did an outstanding job in not only making sure that we were able to book our tour for dates that worked for us, but also making sure that we had unbelievably reasonable airfare along with an early arrival in Reykjavik.

Very easy and friendly staff

my daughter and I had a great experience

While I had some issues with unanswered emails to booking agent, I found that those who answered my phone calls helpful.