4.6/5

CIE is very organized with their tours.

I was disappointed with the chat I had with CIE customer service 2 days before we left for our tour. They claimed they knew nothing about the closing of Windsor Castle (which was posted all over the Windsor sites on the internet!). Come on I’m not stupid! They also claimed they did not know if we would receive a replacement tour or if other arrangements could be made for a tour of the castle on another day. They said we would find out when we got to Windsor, sad. We were given no replacement tour or a tour for another day.

Our tour guide was excellent. He was helpful with any questions, knowledgeable, and fun to be with. Our driver was great. Always felt safe.

Excellent guides and itinerary!

Tour was wonderful, schedule was great, Tour Director/Guide was incredible! The only thing I would change is that I could have stayed another 2 weeks.

CIE always provides the best service and great tours. This tour was my 7th with CIE
6 - Ireland and this one to Iceland

All was awesome…except the plain ride home I was not seated with the person I flew with to London and I have anxiety she helps with it. We tried to have airline change the seating and they would not…so that was a very long seven hours for me sitting next to strangers. The only negative I have.

we had a great t9me,,,the only problem we noticed ws the pick up at the airport!! they didn't show up and claimed the plane was an hour late which it wasn't,,We were told by a few people they had a similar problem as well as the cab driver who we had to use to get to our destination.But the CIE people were all ABOVE AND BEYOND THE CALL OF DUTY!!

Value for the price

CIE always provides great value for the money - good hotels, great guides, no side trip fees

Exceptional Experience!

Exceptionally organized every day! Bus driver and Guide Jacqui was the best I have ever dealt with and I've travelled to 28 countries! She is the most professional tour guide I have ever seen! Jacqui is an asset to CIE!! The ONLY reason I didn't give a 5 was because we were so rushed getting to hotels and leaving again. Suggest 2 hour downtime every day when arriving at hotel to check hotel out, rest and recharge!

comprehensive

Booking was easy, however, a few hiccups (twice we experienced no hotel reservation in a 7 day period), and saw some advertised attractions from the window of the bus. If we knew that our arrival hotel was not actually in Dublin but 30 minutes away by car, we might have made a different decision. You go to Ireland to see Dublin but there was zero time for that. Other than this, the driver was incredible and all of the tours were informative and enjoyable.

Booking was good. Enjoyed the prep trip information and backpack.

Lots to see in beautiful Ireland

Tour was booked through AAA so I can't judge the CIE booking service.

Our travel agent made our reservation. I found the trip and gave the booking to her.

Great tour. Covered all the top sights. Accommodations were first rate.

Would definitely refer CIE to friends. Great service, accommodations and meals. Tour directors were very knowledgeable. Good to have free time in local towns. Covered a lot of ground every day, but never felt overwhelmed by to much traveling.

Scotland/Ireland Dream

Very good. Need more local dining vs. hotel dining which has same exact meals. More free time to explore on your own. Need less gift shop stops.Ginnis and Jamison tour needs to be added. I would book CIE tours again if the itinerary was more detailed.

Booked through our travel agent. That was easy. The packet os paperwork, luggage tags etc could have arrived earlier. Getting it less than a week before departure was not ideal. And we found that our fellow travelers received a backpack. We did not. I saw how that backpack came in so handy for them during the tour.

Taste of Scotland and Ireland

Our agent was not very communicative. Had some problems that were not addressed.

I booked through a travel agent. She highly recommended your company.

Excellent. Brian, our driver, was awesome

The tour was very well organized, the tour guide, Brenden, was very knowledgeable.