4.6/5

Outstanding customer service

We booked through a third party and we wished we had booked directly with CIE. Traveling companions that booked directly w CIE had a much smoother experience. We really need to commend the CIE kiosk in Dublin because when our flight arrived late and we missed our connecting flight to Glasgow, the CIE rep stayed with us until we were able to procure a flight. He also notified our tour guide of our delay. Outstanding customer service with the one small glitch that they changed hotel without notifying us. I believe they notified the third party provider and they were the ones who didn’t notify us, and not CIE

Customer service was very helpful a number of times when I called to get information about the upcoming trip.

Brilliant tour guide and driver. Fantastic. They wereso organized.

excellent. Only problem we ran into was on arrival at Heathrow no one waiting to take us to our Hotel. Took me an hour to figure out what to do as we couldn’t get phones to work. After I quit panicking I looked up exact name of hotel and address from print out and managed to get a taxi. Cost us forty pounds. Would like refund.
But Already picked out CIE trip for next year. Looking forward to it.

Anita, our tour guide, and our drivers, Dennis and John, were outstanding.

We booked the Grand Tour of Britain and Ireland. It was a long and busy trip. We booked online without a travel agent and the process was very easy.

Fun tour, fast paced, lots to see and do. a great start to seeing Wales.

I really enjoyed this tour. Becky may be the absolute best tour guide in the business. I have already recommended CIE to many friends. There were so many things to see on this tour, I wish we could have had more time in each location. This is a good sampler of what there is to do. We had an absolutely fantastic group!

was Very informative and educational

The trip was great, the tour guide John was fantastic.
But the hotels and inn’s needed a/c that works properly and walk-in showers for older and semi-handicap people like myself.
The last hotel in London, Hilton double tree was the only one that had both.

The tour was great! Especially with our guide/ driver Dennis.

Enchanting, emerald green Ireland. Fun, beautiful and educational for all.

It was easy to book the tour which I picked because it spent two nights in Donegal County where I wanted to book a car and visit Killybegs. CIE wasn't able to help with renting the car, but I contacted the hotel and they helped me with a great driver. We had a wonderful tour guide Sean who was full of knowledge, patient and a very good driver.

Superb! Except for the Book of Kells we thought it was all amazing.

Very satisfied with every aspect from the booking to the final day. The food, hotels, drivers/tour guide and experiences were well planned, executed and of great interest. First "guided tour" ever and based solely on this trip I am ready and willing to do it again. Thanks for a great trip - took my grandson who just graduated high school and he loved every minute of it too.

Best European tour. It was our 2nd CIE Tour.

Exceptional value and so fun!

I have to say that the tour was incredible. Our guide, Dermott was outstanding in sharing history and tale in each area we visited. Food was exceptional and most of the hotels were very good. Each and every day was so interesting.

The tour booking process was pretty seamless. We wanted to book during a promotion on airfare and the representative Michelle was fantastic. She was very helpful and knowledgeable and answered all of our questions with ease. We booked early enough and received our travel documents and information in a timely manner. We also had follow-up questions later and they were answered precisely and without issue. We definitely recommend the booking service over the phone versus online since it gives a more personable and easier experience

Awesome!

So accommodating. When I asked about my daughter and I doing our own leg to Paris she had no problem booking our return flight there.

Great tour, good accommodation, good tour guide

The booking service was good. Ross did an excellent job of working with us to make sure we got the trip we wanted.

Easy and no hassle

My husband and I had a wonderful trip!

Booking was smooth and easy. The whole trip was done at a relaxing pace and we felt like we were able to see and do more on this tour than if we went on our own. Our driver/guide was very knowledgeable and did well with keeping us on schedule.

Smooth as can be.

Everything went smoothly, from the booking of the trip, to the trip itself. CIE moved your luggage from room to room throughout the trip.

Answered questions very kind courteous and helpful

Very helpful with questions and they were kind and courteous

Scotland in 12 Days !

We just returned from our CIE Scotland Tour and could not be happier.
We booked with Vacations to Go --- Zane Boone was excellent and assisted us with just the right tour to see Scotland. CIE Tours was a Superb choice. They really know Ireland, Scotland and England. We had an excellent tour guide - Di and an excellent & safe driver. We started outside Glasgow, went North and then East ending our 12 day tour in Edinburgh. It was a Superb Tour.