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Health & Safety Guidelines

A Message from Stephen Cotter, Chief Operations Officer

Like others across the travel industry, the foremost questions in our minds are "when will we travel again?" and "how will we travel safely?". Much is dependent on the conditions in the destination including whether visitors from foreign countries will have to quarantine upon arrival, whether hotels have reopened, if attractions are welcoming visitors and more. As the leader in Ireland and Britain tours, we want to get back on the road as much as anyone, but we want to do it in a way that is safe for all involved.

While local destination guidelines are still being finalized, we are updating our own internal health and safety procedures. I, along with my team in Ireland and the UK, are working closely with local partners to ensure that they will have appropriate cleaning protocols in place and that they are able to provide adequate physical distancing during meals, sightseeing, and while on the road. Many of our partner relationships go back decades, and we only work with service providers that we are confident will consistently deliver upon our high standards.

Before You Arrive

Because rules and guidelines vary from country to country and are continually changing, before you travel, we will provide you with the most up-to-date information to ensure you are informed about protocols in your destination.

Most airlines have announced new procedures including requiring flight attendants to wear masks, sanitizing all surfaces between flights and having seating configurations that allow for physical distancing. We recommend visiting your airline's website for specific information on their policies.

On the Road

  • For guests who elect to go on a group tour, the majority of our departures will be small groups, with a number of empty seats on coaches to allow guests to space out for a more comfortable experience. For those who prefer an even smaller group and more independence, we have an extensive offering of private driver and self-drive options. While specific protocols will vary from location to location, some general guidelines will be followed:
  • The interiors of our coaches will be sanitized daily, including regular cleaning of high-touch areas and surfaces. Scheduled stops will facilitate frequent hand washing and hand sanitizer will be available at all times.
  • At hotels, guest rooms will be disinfected thoroughly between stays and common areas such as lobbies, elevators, restaurants and fitness centers will be cleaned continuously throughout each day.
  • When visiting attractions, all appropriate local safety precautions will be followed, and guests may be rotated in smaller sub-groups when necessary.
  • Social distancing will be incorporated in some form in most activities and visits. Teams are working hard to make this as seamless as possible, ensuring your comfort and security.

Our Team

Our Tour Directors are not only local experts but are also trained to handle a variety of unexpected situations - including illnesses and emergencies. They will be thoroughly trained on enhanced hygiene and physical distancing procedures, and will ensure that guests know what to expect every step of the way.  If any issues arise, we have systems and protocols in place and the Tours Directors also have extensive local support to assist.

Our in-country operations and logistics team is on call 24/7. In Ireland alone, we have 30 back-office operations staff, who have accumulated over 500 years of experience with CIE Tours. This team, based in our Dublin operations office, is always ready to assist our Tour Directors in the event of an emergency. Having this local support has allowed CIE Tours to become the largest coach tour operator to Ireland and Scotland from the USA. We have weathered many challenges during our nearly nine decades in business, and I myself have been with CIE for 20 of those years.

We have seen both rain and shine, and we are confident that together we will be back on the road again soon. Travel might look a bit different, but at heart, our primary goal will still be the same - - to provide our guests with the safe and memorable trip of their dreams.

Looking forward to welcoming you back again with our signature Irish hospitality.

Céad Mile Fáilte,

Stephen Cotter
Chief Operations Officer
CIE Tours International 

 

updated July 13, 2020

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