4.6/5

It worked for me

I worked through a travel agency at home so the booking service was transparent to me.

Books through travel agent. No problems

Persistance

Liked the way Ashlyn stayed on the line or put me on hold to resolve all issues we had to overcome to do the whole trip in one session. CIE really impresses me. (100% improvement from last year! ) Thank goodness.

Good team to work with

The team of agents worked quickly on any adjustments I needed to make during the planning process. They did a good job of working within my needs & for that I was most appreciative.

Excelllent tour from start tofinish.

Everything was so well organized. No detail left out. Beyond our expectations. The whole trip was perfection.

CIE planned an excellent trip to Italy. Any time that I have used CIE, I can depend on the customer service department to assist me during the reservation process, help me obtain good flights, and settle any concerns that may arise. The only issue that I had with the Taste of Italy tour was a lack of clarity in the written itinerary. From reading the written itinerary, I believed that the tour included a visit to the forum in Rome, but that visit was not included.

Pleasant people. Knowledgeable. Very helpful. Always there to answer our questions.

Short but sweet

Booking was easy and website understanding. The people answering the phone were always responsive and knowledgeable

Fabulous trip!

The.booking service was good until tje agent decided to separate our group. From tjat point forward the organization, arrangements and communication became confusing.

It was blast!

N/A Booked through travel agent

Outstanding Icelandic Tour

I had originally reached out to CIE tours to inquire on their new Northern Lights Tour of Iceland. We specifically wanted to go in January. Róisín Sisk went above and beyond expectations and did an outstanding job in not only making sure that we were able to book our tour for dates that worked for us, but also making sure that we had unbelievably reasonable airfare along with an early arrival in Reykjavik.

Very easy and friendly staff

my daughter and I had a great experience

While I had some issues with unanswered emails to booking agent, I found that those who answered my phone calls helpful.

The tour guide was very knowledgeable and experienced. The only disappointment was the long delay from airport to the first hotel, a three hour delay in checking in resulting in significant exhaustion having been on a red eye flight.. no options regarding departure time.

The tour was well-organized, the Tour Director was friendly and knowledgeable, and the food and lodging were excellent. We enjoyed the trip very much.

Dublin Getaway a Winner

CIE takes the basic planning and handles it. The 'guide' for this trip was informative and made herself available if we had any issues. Since this was a more independent trip than most (and my 5th trip to Ireland) I did not need to rely on Mary much but she offered great ideas of things to see and do

Excellent customer service!

The staff was very friendly and always ready to answer all my questions.

The entire trip was made very easy for us from start to finish.

This was actually our second trip with CIE and it was excellent all the way through. From booking to actually taking the flights, being met at the airport upon arrival, taken to hotel, and back on the bus for the actual tour. All made simple and hassle free for us which is what we were looking for. Excellent hotels and meals, too.