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Terms & Conditions | CIE Tours

Terms & Conditions

DEPOSIT PAYMENTS: A non-refundable deposit of $250 per person is required for all cruise and land vacation packages. For all custom self-drive trips and city vacations, a non-refundable deposit of $150 per person is required. For all private driver trips, a nonrefundable deposit of $500 per person is required. Deposits are required within 5 days of making the reservation. Promotions may require higher deposits.

CREDIT CARD PAYMENTS: We accept most major credit cards. Your travel agent needs to provide us with the cardholder’s information, including billing address and must have the cardholder’s signature on file.

FINAL PAYMENTS: Full payment must be made no later than 70 days prior to departure date for vacation packages, self drive trips, private driver and city vacations. If payment is not received as scheduled, the reservation will automatically cancel and deposit payment become forfeit.

VACATION PACKAGES REVISION FEE: Any revision to vacation package arrangements made after the original booking has been processed will incur a $50 handling fee per booking. If clients cancel from one tour and rebook on another tour or another date, a cancellation fee may apply. No revisions can be accepted within 14 days of departure, after documents have been issued or after trip departure date.

VACATION PACKAGES CANCELLATIONS: Penalties per person apply: 70 days prior to departure forfeiture of deposit 69-46 days prior 25% per person 45-8 days prior 35% per person 7-1 days prior 50% per person  On day of departure 100% per person.

B & B CANCELLATIONS: When open B & B vouchers are purchased from CIE Tours and accommodation is booked directly by you with homeowners, it is your responsibility to cancel such reservations directly with Bed & Breakfast Ireland’s website or homeowners in the event that vouchers are cancelled with CIE Tours.

AIR BOOKINGS & CANCELLATIONS:
For your convenience, CIE Tours offers special airfares when combined with our land arrangements vacation packages. These special airfares are subject to availability and cannot be guaranteed until reserved. Airfares quoted are inclusive of all fuel, taxes and fees. You must ensure that the name on the CIE Tours’ invoice matches the passport, as corrections or changes requested after reservation has been made are subject to cancellation or change fees. CIE Tours cannot issue copies of airline tickets for clients with frequent flyer programs. Airfares are guaranteed once they have been reserved unless the airfare quoted at time of reservation is instant purchase which is only valid if paid in full and ticketed. CIE Tours is not responsible for penalties  incurred for tickets, international or domestic, not issued by CIE Tours due to schedule and/or flight changes. Many airfares require instant purchase and are non-refundable. No refund can be made for non-refundable airfares. As each airline’s cancellation conditions vary, details should be requested at time of booking, or check the airline carrier’s website for their cancellation policy.

NOTIFICATION OF CANCELLATIONS: All cancellations must be advised via email to helpdesk@cietours.com prior to tour departure. Notification shall be deemed to have taken place on the date of receipt of such notification by CIE Tours. It is the client’s responsibility to ensure that any notification of cancellation is received by CIE Tours. Minimum cancellation penalty is the deposit amount. If CIE Tours’ travel protection plan has not been purchased, there is no exception to the cancellation policies outlined above.

LOCAL GOVERNMENT TAXES: All 2020 vacation package prices include local government value added taxes (VAT) applicable on May 01, 2019. Any additional costs resulting from a tax increase are payable before travel, even if the booking is under deposit or paid in full.

TRAVEL PROTECTION PLAN: CIE Tours’ travel protection plan is intended to safeguard your travel investment and your well-being while on vacation. Policy coverage only becomes effective upon receipt by CIE Tours of  the premium, which is required with the trip deposit. Once you pay the premium, we will send a certificate of insurance with your final documents. This benefit covers only those travel arrangements purchased from CIE Tours. Please ensure you read page 46 for overall conditions, benefits and exclusions. THIS PLAN IS HIGHLY RECOMMENDED.

AIR TRANSPORTATION: For your convenience, CIE Tours offers special airfares when combined with our land arrangements. These special airfares are subject to availability and cannot be guaranteed until reserved. Airfares quoted are inclusive of all fuel, taxes and fees. You must ensure that the name on the CIE Tours’ invoice matches the passport, as corrections or changes requested after reservation has been made are subject to cancellation or change fees. CIE Tours cannot issue copies of airline tickets for clients with frequent flyer programs. Airfares are guaranteed once they have been reserved unless the airfare quoted at time of reservation is instant purchase which is only valid if paid in full and ticketed. CIE Tours is not responsible for penalties incurred for tickets, international or domestic, not issued by CIE Tours due to schedule and/or flight changes.

COACH TRANSPORTATION: CIE Tours usually operate 48-seater coaches for
escorted programs (average number of clients is 36). When client numbers fall below 25, a smaller coach may be used and a 1-person driver/guide may be substituted for a 2-person crew of tour director and driver. On all tours, client seating is rotated daily to allow everyone to sit towards the front of the coach.

ACCOMMODATION: Vacation package arrangements are provided as described in each tour program. CIE Tours reserves the right to substitute hotels for accommodations in similar categories. Accommodation in B&Bs (farmhouses, town and country homes) is clean, comfortable and includes private bathrooms.

TIPS: Tips for personal services and to tour directors and drivers are not included in tour cost and left to your discretion. VISITS, ENTERTAINMENT, ITINERARIES AND OTHER FEATURES: CIE Tours reserves the right to substitute visits, entertainment and other features when establishments are closed or cannot be visited for reasons beyond our control, or for the general convenience of the group.

TRAVELERS WITH SPECIAL NEEDS: Clients who require particular assistance must advise CIE Tours at time of booking and must travel with a qualified travel companion. CIE Tours drivers and guides cannot provide individualized help for walking, getting on/off motor coaches or other personal needs. As coaches are not equipped with wheelchair ramps, all tour members must be able to mount 3 or 4 steps into coach. Motorized scooters are unsuitable for our vacation packages. Ships are not adapted for wheelchair access. Guests must be able to walk on and off the ships by themselves without the use of crutches or other aids; gangplanks may be at steep angles.
CIE Tours is not responsible for denial of services by carriers, hotels, restaurants, or other independent suppliers, nor any additional expenses incurred. Due to space restrictions, passengers wishing to take wheelchairs, oxygen tanks or other assistive devices must send a request in writing for approval.

CIE TOURS CANCELLATIONS: If it becomes necessary to cancel a coach tour prior to departure, CIE Tours will offer the next available date at no additional land cost or will make a full refund of all monies paid to CIE Tours. CIE Tours cannot accept responsibility for any additional costs or fees relating to such a tour booking or for any cancellation penalties due to non-refundable airfares, unless ticket is purchased from CIE Tours.

GUARANTEED VACATION PACKAGES: Due to events beyond our control, it may be necessary for CIE Tours to cancel a guaranteed vacation package. Under these circumstances we will offer either the next available date at no additional land vacation package cost or 100% refund of all payments made to CIE Tours. In addition, we will reimburse or absorb documented airline penalties/fare changes not exceeding $250 per person, even if the air is purchased independently.

LUGGAGE: Handling of one piece of luggage per person is included in the cost of all coach tours. Size should not exceed 30 x 20 x 10 inches and weight should be under 50 lbs. Luggage is carried at owner’s risk throughout the tour unless insured. Trunk space in self-drive cars is limited so pack lightly, preferably using soft-sided suitcases. Airlines impose their own restrictions, with which clients must comply. Please check with your carrier regarding luggage restrictions and costs.

CHILDREN/YOUNG ADULTS: Recommended for ages 8 and older. Those aged 8 to 17 are charged 90% of the full adult rate and must travel with an adult. Young people traveling unaccompanied must be at least 18 years old.

SMOKING POLICY: Smoking (including e-cigarettes) is not permitted on
any motor coach or ship interior.

NOT INCLUDED: All items of a personal nature (room service, beverages, telephone charges, laundry, special food requests, etc.) and meals not specified on the tour itinerary are not included and must be paid by the client. PASSPORTS & VISAS: It is the travelers’ responsibility to obtain the correct travel documentation (passport, visa, identifications) for the destination(s) to be visited. Passports must be valid for at least 6 months beyond the completion of travel.

DOCUMENTS: Documents are usually mailed approximately 30 days prior to departure provided full payment has been received. If documents are required earlier, CIE Tours needs sufficient notice to arrange for early delivery by regular service. Late bookings will incur an express service delivery charge.

UNUSED TOUR ARRANGEMENTS: CIE Tours cannot make refunds or exchanges for unused accommodations, services or features of any tour unless agreed upon in writing prior to departure.

PHOTOGRAPHY ON TOUR: Occasionally CIE Tours will use photographs and/or video taken by fellow guests or your CIE Tour Director on tour for print, online, or other promotional media purposes. If you prefer that your image not be used in any marketing activities, please notify your CIE Tour
Director at the start of your trip.

CAR RENTAL INSURANCE: Our basic Hertz car rental price includes unlimited mileage, current local taxes, airport location service charges (LSC), third party liability, theft protection (TP) and collision damage waiver (CDW), which indemnifies the driver against damage to the rental car. Non-waivable deductible amounts are not covered by CDW and range from €1,600-3,000 depending on car rented.

CREDIT CARD HOLD: To cover incidentals, Hertz will place a hold on your credit card when no insurance is purchased. The amount depends on the type of vehicle rented. This will be released at the end of the rental period provided there is no damage to vehicle.

ADDITIONAL CHARGES: Any optional charges that are accepted must be paid at time of rental.

SUPER COLLISION DAMAGE WAIVER (SCDW): To guard against potential financial exposure from CDW coverage, the driver may purchase SCDW at time of rental. Daily cost: €14.00-30.00. DRIVER/BAGGAGE PROTECTION (DBP/PAI): Daily cost: €5.50.

AGE LIMITS: Certain conditions apply for drivers 25-29 and 76-79 years. Drivers aged 23-24 years are restricted to car types A, B & E and pay a daily surcharge of €26.00.

EXTRA DRIVER(S) SUPPLEMENT: Daily cost per driver: €9.50.

DRIVING LICENSE: Drivers must have one year’s driving experience and produce a valid driving license with no endorsements, issued in their state/country of residence.

GASOLINE/PARKING FEES/TOLLS: Driver is responsible.

CAR RENTAL CATEGORIES: Car rental companies reserve the right to substitute cars for other models in similar category.

PRIVATE DRIVER CARS: Rates are calculated on a maximum availability of 8 hours per day. For all car and chauffeur arrangements, prices are predicated on the number of people booked at time of final payment. Any cancellation of passengers after final payment may necessitate a change of vehicle category and increased costs will be divided between the remaining travelers. Tips for drivers are not included in tour cost and left to your discretion.

RESPONSIBILITY: CIE Tours International Inc., its employees, directors, officers and shareholders (collectively, “CIE Tours”) does not own or operate any person or entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, local ground operators, including, without limitation, various entities which may utilize the name CIE or CIE Tours guides, entertainment, food or drink service providers, equipment suppliers, etc. As a result, CIE Tours is not liable for any negligent or willful act or failure to act of any such person or entity. In addition, CIE Tours is not liable for any negligent or willful act or failure to act of any person or entity it does not own or control, nor for any act or inaction of any other third parties not under its control. You may see the name CIE Tours, CIE Tours International, or CIE affixed to motor vehicles, on signs around the hotel or elsewhere. This use of those names is for reasons of identification and does not denote ownership, supervision, or control by CIE Tours in any way. Without limitation CIE Tours is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, local ground handler or guide, financial default or insolvency of any supplier which is, to, or does supply any goods or services for this trip. CIE Tours is not liable for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default, insolvency or bankruptcy of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics, or the threat thereof, criminal activity, or any other cause beyond its control. CIE Tours reserves the right at its sole discretion to alter the itinerary as it may deem necessary or advisable. CIE Tours reserves the right at its sole discretion to decline to accept or retain any passenger on any of its tours if it deems accepting or retaining any such person as being detrimental to the tour. In the event any passenger is removed from a trip, CIE Tours’ only obligation is to refund to that person that portion of the payment allocable to unused services. Each provision of this clause is severable and if any provision is held to be illegal, void or unenforceable in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired. Changes in these Terms and Conditions can be made only in writing signed by an officer of CIE Tours. Prior to full payment there is a potential for a price increase(s) due to fuel surcharges imposed by airlines or other suppliers, as well as the potential for increases in government-levied taxes and fees. Once full payment is made, there will be no price increases. Passengers may accelerate full payment to avoid any price increases. Once issued, airlines tickets are no longer subject to potential increases but are subject to cancellation fees and penalties and may be fully non-refundable.

BINDING ARBITRATION: Any disputes concerning this contract, the brochure or other literature about your trip or the trip itself shall be resolved solely and exclusively by binding arbitration according to the then current commercial rules of the American Arbitration Association. Any such arbitration will take place in Morris County New Jersey. In any such arbitration, the substantive (but not procedural) law of New Jersey will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.

VALIDITY: Rates in this brochure are valid from July 1, 2019 to December 31, 2020 and are quoted on a per person,double occupancy basis. Unless otherwise indicated, all prices are shown in U.S. dollars and are calculated on currency rates and fares existing on July 1, 2018. CIE Tours reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may affect published prices DATA PROTECTION AND PRIVACY: CIE Tours respects your privacy and is committed to protecting it. We collect and use data relating to you in order to deal with your query or complete your order. This personal data may include your name, date of birth, contact details and bank details. We use your personal data to create a booking file, to process your order and to administer your tour. We collect your personal data in order to comply with our legal obligations and to perform any contract that we enter into with you. Where relevant for your booking, we may disclose your personal data to other organisations, such as transport providers, tour guides and hotels.

Your data may be transferred outside of the European Economic Area.

For further information about our privacy practices, please refer to our privacy policy, which is available on our website www.cietours.com.

If you would like to receive a printed version of our privacy policy, please contact us.

DATA PROTECTION AND PRIVACY: CIE Tours respects your privacy and is committed to protecting it. We collect and use data relating to you in order to deal with your query or complete your order.This personal data may include your name, date of birth, contact details and bank details. We use your personal data to create a booking file, to process your order and to administer your tour. We collect your personal data in order to comply with our legal obligations and to perform any contract that we enter into with you. Where relevant for your booking, we may disclose your personal data to other organisations, such as transport providers, tour guides and hotels.Your data may be transferred outside of the European Economic Area. For further information about our privacy practices, please refer to our privacy policy, which is available on our website www.cietours.com. If you would like to receive a printed version of our privacy policy, please contact us.

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