Customer: Patricia J Miller
Helpful during the booking experience, actively worked with me when a small problem with one of the flights required a change. Always polite and friendly.
Customer: John Ericson Roy
Great trip, but...Good: accommodations were top notch, tour guide (Patrick Smith) was great beyond words, provided meals were very good, itinerary was hectic but otherwise interesting and informative Poor: CIE Tours (New Jersey) response to flight disruption due to grounding of Boeing AirMax 737. Because of cancellation of flight (Shannon to Providence) CIE response was to provide bus ride (2.5hrs) from Shannon to Dublin, 6hr flight to Newark,NJ ...then a 3hr bus ride to Providence! This was the only option given by the NJ office. After I did multiple hours of research and phone conversations with Norwegian Air was I able to get a flight a day after our original departure directly to Providence from Dublin. Furthermore the NJ office wouldn’t guarantee transportation from Shannon to Dublin after I reworked flight. If not for my repeated calls/emails was a return to Dublin provided I would have been on my own in Shannon. Once in Dublin CIE dropped other tour patrons at a hotel in Dublin City and if not for the generosity of our tour guide Mr. Smith who gave us a lift to the airport we would have been on our own getting to our hotel close to the airport. Overall we enjoyed the trip but the lack of assistance in our flight disruption was greatly disappointing and would be a pause for concern with either using or recommending CIE Tours again.
Customer: Catherine Eileen Zakaib
It was a wonderful tripThey were very helpful and answered all my questions. Any additional questions were dealt with promptly.
Customer: Mrs. Sarah Elaine Adams
was more then was expected. It was organized from AM to PM.yes would travel with CIE again. We booked thru a 3rd party and had a wonderful experience.
Customer: Lois M Jones
Great experience. Definitely would use CIE againI had never booked with a tour group before (used triple a or other travel agencies), but after researching various tour groups I decided to take a chance with the CIE group I was so pleased with the folks that helped me book this trip. My granddaughter had only a very limited time frame that she could accompany me due to school, church and military obligations. After carefully reading every tour offered the taste of Ireland tour was the best fit. Every time I called the CIE staff they were so helpful, making it a worry free endeavor. Thanks everyone.
Customer: CIE Tours Customer
My wife and I felt like we were traveling with friends and well cared for.The overall trip was outstanding. My one complaint is with the booking of our flight to Glasgow. Our flight started at Washington Dulles to Dublin (over night) then a flight from Dublin to Heathrow where we had a flight from Heathrow to Glasgow. We were required to go through security three times to get to Glasgow arriving at 1:30 PM. We booked over 6 months in advance of the trip and I can see no reason for the side trip to Heathrow. I am 81 years old and in reasonably good condition; however that trip wiped me out. After we got our bags in Glasgow and walked out to the arrival area CIE was standing tall and right on time. The remainder of the trip was outstanding.
Customer: CIE Tours Customer
Best of Ireland May 2019Tour was well organized, went off without a hitch. Our tour guide Jerry was the bomb! Excellent time! Can’t wait to book our next adventure!
Customer: Cathy Jo Hareland
The people I talked to when booking this trip were very efficient and helpful.
Customer: Karen Yaeger
Great Tour!The booking went well, except for the outbound flight, where I had a 5-6 hour layover in Newark. The travel agency did an excellent job in finding the perfect tour for me.
Customer: Mrs. Kathleen A Baggs
Wonderful first time trip to Ireland!From pickup at the airport to check in at each hotel, everyone we met was courteous and efficient, Murt our tour guide was funny,knowledgeable and always on time.
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