Customer: Wallace R Smith
CIE Tours . . . . Very Good in Many Ways, BUT Read My Review and Plan fromRegarding the booking service, I do not feel that our needs were handled in the best possible manner. The CIE Rep indicated that we could either purchase our tickets for the flights on our own OR we could allow CIE to purchase the flight tickets for us. I felt that CIE may be able to get us a better price on plane tickets so I opted to have them handle our flights. I booked the trip and made complete payment approx 6 weeks prior to departure. After receiving flight information via email from CIE shortly after that I noticed that seating selections had not been assigned. I called CIE right away and asked about seating selection. I was told that I could go online and make the selections. So I went online and attempted to make seat selections. I was able to make a seat selection for the 1st of four flights without issue, however for all of the other flights the seats that were shown as available ALL had an additional charge of anywhere from 49 to 125 English pounds each! This was in addition to what we had paid for the flight. I did not choose a seat selection. I called CIE tours and explained to them what I had encountered. They then told me that I could just allow them to choose the seating for us at no additional cost. So I left the seating assignments to them. Consequently we did know our seat assignments until we got to our first flight in Boston, MA. We then learned that for our flight overseas from Philadelphia, PA to Glasgow, Scotland my spouse and I had been assigned seats in 2 different rows and each of us had been assigned a middle seat ! This was on an American Airlines flight in a narrow bodied jet (3 seats each) beside one aisle. To me this was a jet that you would normally see for a regional shuttle but NOT for an overseas flight of 6 hours or more. Think about how you would feel knowing that you had been assigned a middle seat in a different row than your spouse! Fortunately we got it straightened out at the airport and ended up getting reassigned to two seats in the same row. Another issue regarding the booking service is that I told them that I wanted to extend my trip by one day in the city where our tour ended (Edinburgh, Scotland). They acknowledged and I "assumed" (my mistake) that they would take care of booking me for an additional day in the last hotel we would be in . . . OR ask me if I had any other preferences for lodging for that last day. Instead, none of this had been done and I ended up having to check with the hotel staff to see if they had availability for us for another day. Fortunately the CIE Tour Guide helped us with this and saved us approx $52. off of the normal daily room rate. Our CIE Tour Guide (Christianne) was EXCELLENT ! I cannot say enough Good things about her! Our trip began in the U.S. at approx 11:30 a.m. EST. When our flight arrived in Scotland the local time there was approximately 7:30 a.m. To us it was approx 2:00 a.m. EST. Upon arrival at the airport in Glasgow we then had to wait at the airport until a number of other people arrived from various places on other flights. This was so that CIE 's passengers could then be transported from the airport to the hotel in Glasgow all at once on one bus. By the time we reached the hotel it was approx 9:30 a.m. local time. It was then that we learned that normal check-in time for the hotel was 3:00 p.m. For us this was feeling like 9:00 a.m. the following day from when he had began our trip. We did finally get the otel to allow us to check in at approx 12 Noon local time. We retired to our room for approx 2 hours and then had to regroup to meet the rest of the tour group for a tour of the city of Glasgow. I am gad that we did make it to the bus for the tour of Glasgow because it was FANTASTIC . . . as was the rest of the trip ! So what I would tell you (CIE) . . . . IS THAT THE PEOPLE WHO MANAGE YOUR COMPANY are NOT the people that make your trips great. The people who made our trip WONDERFUL was our Tour Guide, Christianne, and our Bus Driver (Declan). From then on our trip was just Wonderful. For your credit I will say that the Itinerary and the choices for hotels is Very Good. And I would do it again. I think your company could do a number of things differently and much better pertaining to some of the things that I mentioned. Many of your clients are retirees and your planning and scheduling does not seem to take into account what a long trip overseas for senior citizens does to them. I also would like to say that our return flight from London to Boston with British Airways was MUCH MUCH better than our experience with American Airlines. I will purposely strive to never fly with American Airlines again. Please feel free to contact me if you have any other questions.
Customer: CIE Tours Customer
Took my first tour to Ireland in May and everything went smoothly from start to finish. Thanks for a great time.
Customer: Kirby Alyssa Lampe
PERFECT VACATIONLove, love, love Graham! Our time in Scotland was simply amazing! Hated to leave the beautiful country and lovely people.
Customer: Kenneth B Oelkers
From the first phone encounter everyone was polite,knowledgable and helpful. Upon landing in Dublin we had no problem hooking up with the representative there, and from then on the CIE personnel and service continued to be excellent. Our guide/driver, Dave, was fabulous - personality and knowledge all rolled into one. In short, a great experience. We saw and learned so much on this first visit to Ireland and were enchanted with the country and the people. The only thing to complain about was that we did not have as much time as we would have liked in some special places that "spoke" to our family - but understand some things have to give on an organized tour.
Customer: Ettie Slone Maggard
Our visit to Ireland via CIE Tours was more than I could have ever imagined. Every need was met and our guide was happy to go the extra mile to please each person on the tour. Our love for Ireland and the people there has made us eager to return soon. We have shared our experience with other to encourage them to visit also.
Customer: Elizabeth Frances Herman
Very easy. Talked to a rep who was very helpful in scheduling tour and airline tickets.
Customer: Michele Collins
Paperwork for trip and all details was great!Everything was well planned, all hotels, tours, paperwork ahead of the trip with information including meals.
Customer: Mr. John Riley
First class tour company!My wife and I took the Irish Explorer tour. It was absolutely great. Hotels were first class; meals were great and the bus was very comfortable.
Customer: CIE Tours Customer
People were super nice and the correspondence came in a timely fashion.Yes I would recommend CIE.
Customer: Mrs. Roberta Marie Leddy
The staff was always responsive and helpful by telephone and website in answering questions and concerns. We will definitely book again with CIE
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