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Guest Reviews & Ratings | CIE Tours

Guest Reviews & Ratings

See what others had to say about their experience with CIE Tours below.

1963 Reviews

4.7/5

Excellent

1414

Good

443

Average

106

Rather Poor

0

Bad

0

Customer: Polly Anna Koeneman

Date: 11/11/2018

Vacation:
Service:

Great good trip. Will do it again.

A. The booking service worked very well, with three exceptions. 1. Although American Airlines is a partner with Alaska Airlines (where we have our mileage accounts) Alaska Airlines would not give us credit for the miles because we did not make our American Airlines reservations (US to Scotland and return) through Alaska Airlines. 2. The two extra nights at the Holyrood hotel in Edinburgh were not billed as advertised, but at a much higher rate. We spoke to the manager of the hotel, and he did provide a limited discount, but the billing was much more than we had anticipated. 3. The individual hired to narrate the tour at Edinburgh Castle was a bit too talkative and the microphone and headsets did not work. The narration was informative to a degree but included information not specific to the castle, leaving little time to ask clarifying questions or to fully appreciate the views and history. B. We enjoyed the trip very much. The success of the trip for us was primarily due to a few factors. 1. Our tour guide, Gordon Tait, was outstanding. His knowledge of the history of Scotland allowed us to fully understand the historic significance of the places we visited. And, his understanding of the transportation system allowed us to continue the tour when the ferry to Skye were unable to travel due to weather conditions. 2. Our driver, Mervyn, did a wonderful job of driving through the cities and the single carriage lane roads at times. 3. The hotels and food arrangements were wonderful. C. Question. During the trip to Edinburgh Castle, a group photo was taken. We have not received a copy of the photo. Is there a way to order a copy of the photo?

Customer: CIE Tours Customer

Date: 11/11/2018

Vacation:
Service:

Professional company, well planned/organized, but lean tours for elder folk

As far as customer service on the phone, and with the scheduling and the materials included (backpack, rain gear, etc..) it was fantastic. Tour guides were very professional and knowledgeable.

Customer: Mr. Charles Henley Hale

Date: 11/11/2018

Vacation:
Service:
Outstanding! Very helpful and easy to work with.

Customer: Barbara Jane Beil

Date: 11/11/2018

Vacation:
Service:

Exellent tour of Ireland, Northern Ireland and Scotland

excellent, Brian out tour guide was knowledgeable and nice.

Customer: CIE Tours Customer

Date: 11/11/2018

Vacation:
Service:

Good but could be much better!

Overall, it was a good tour. But it would have been better if we would have had a professional guide on the coach during the tour too, not just a driver-guide! The local guides we had in some of the small towns we visited were excellent! - too bad we only had them for a short time! But the driver-guide and the local guide in Dublin were below expectations. It was also too much time spent on the coach and very early departures every morning! So it felt a bit superficial and rushed, but otherwise we wouldn't have covered that much. Some of the hotels and meals could be improved, but in general they were ok.

Customer: Ms. Linda Brown

Date: 11/11/2018

Vacation:
Service:

One of our best vacations!

CIE tours met and exceeded all of our expectations. Every detail was met. Everyone was friendly and knowledgeable. From the coach driver to every guide they were the best. It was truly a trip of a lifetime!

Customer: Ms. Samantha Waddell

Date: 11/11/2018

Vacation:
Service:
I enjoyed my trip to Ireland. The tour guide was amazing and extremely knowledgeable. I would highly recommend CIE Tours to others.

Customer: Mrs. Pamela Huckabay Byrd

Date: 11/11/2018

Vacation:
Service:
Loved so many things. Military Tatoo was the best. Whiskey tasting,sheep farm,castles, and the Jacobite train were all amazing.

Customer: Mr. Duncan Frederick Durham

Date: 11/11/2018

Vacation:
Service:
Well run tour. Good accommodation. You took us to very interesting locations. The tour director was outstanding and very knowledgeable and very well prepared.

Customer: Donna Espen Kraemer

Date: 11/11/2018

Vacation:
Service:

Great trip

Excellent--Haven't taken a tour of any kind in almost 30 years and was amazed at how easy it it was.