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Travel Update

A Message from CIE Tours CEO Elizabeth Crabill

Elizabeth Crabill photo

Our hearts go out to all of those impacted by this ongoing global crisis.  Even as we see some “green shoots” of recovery around the world, the global travel industry is still experiencing unprecedented disruptions. Many travel restrictions are still in place, and most destinations are not yet fully operational or ready to open for a full tourism experience.  As the world focuses on plans to balance safety with the desire to reopen, we at CIE Tours are preparing the future of travel for our guests.

We understand how disappointing it is to postpone long-awaited trips and appreciate your patience during this challenging time.  To make the process of changing your plans as stress-free as possible, we have mobilized all our resources to be available for you. Our commitment to superior customer service is unwavering, and we have shifted personnel to our contact center to reduce wait times for both travel agent partners and guests.

While we have weathered many challenges during our nearly 90 years in business, COVID-19 is having extraordinary impact; and this story is still being written.  Yet we are confident that as we emerge from this crisis there will be pent up demand for seeing what others are seeing, being where others are, and sharing experiences.

And when that time comes, we’ll be ready.  Our entire team in the U.S., Ireland and the U.K. are hard at work making plans to ensure we provide our guests with a safe and memorable trip of their dreams. See the latest on our Health & Safety Guidelines here.

From all of us at CIE Tours, we can’t wait till we can say “Fáilte” once again to friends both old and new!

Elizabeth Crabill

Elizabeth Signature

 

 

CEO
CIE Tours International

For the latest announcements related to upcoming bookings and coronavirus temporary policies, see below:

Travel Update (as of 8/17/2020)

Due to ongoing uncertainty and in accordance with travel restrictions imposed by government advisories worldwide, CIE Tours has suspended the operation all departures through December 2020.

If you have a trip scheduled during this period, we will immediately reschedule you for another date or provide you with a Future Travel Credit.  The following guidelines apply*:
 

  • Rebook with Confidence – reschedule your trip for another date or tour selection in the future
    • CIE Tours will rebook you on a future tour anytime through December 31, 2021 with no cancellation fees or penalties
    • For guests rebooking on the same tour series for a new departure date, any price increase for the future date will be waived.
    • If the new trip selected is a different tour series or destination and the price is higher, guest will be responsible for the difference.
    • If the new trip selected is at a lower price, no refund will be issued for the difference.
  • OR Receive a Voucher for Future Travel – Don’t yet know which future date or tour you want?
    • Guests who want more time to select their future vacation will be provided with a Travel Voucher equal to 100% of the land portion of the booking
    • Travel Voucher value can be applied to any 2021 departure for any of our destinations.
    • CIE Travel Vouchers are transferrable, allowing name changes on the land portion of the trip.
      • Travel vouchers issued as the result of an insurance claim and airline tickets cannot be issued in a new name.
  • Insurance Travels with You - if Trip Protection Insurance was purchased through CIE tours, Part B (post departure portion of the policy that covers trip interruption, missed connections, travel delay, medical expenses and more) will be transferrable to the new trip.
    • Note:  Insurance policies cannot be issued in a different name; if travel voucher is used by anyone other than the originally insured party, Part B insurance will not carry over.

If you have any questions about pending travel with CIE Tours, contact your travel advisor or call 1-800-243-8687.

*The program is valid for all departures for travel through December 31, 2020. Compensation is provided in the form of a CIE Travel Voucher, redeemable for travel departing by December 31, 2021. CIE Travel Vouchers not redeemable for cash.  Offer may be withdrawn at any time and other restrictions may apply.  For guests rebooking on the same tour series for a new departure date, any price increase for the future date will be waived with the exception of guests moving from a standard departure to one that includes the Edinburgh Military Tattoo.  Guests who choose to cancel rather than rebook their trip or receive a CIE Travel Voucher for future travel will be subject to standard cancellations penalties. Travelers are responsible for any airline penalties imposed due to trip changes and/or cancellations.  If airline tickets were purchased through CIE Tours, cancellation fees and any changes in airfare are dependent on airline terms and conditions.  Different terms and conditions for both land and air apply to group bookings; please contact your group advisor for more information.  

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