Things to know about your CIE Tours vacation

Frequently Asked Questions


• How can I book my CIE Tours’ vacation?

You can book a tour online directly with CIE Tours or you may call our reservations department directly at
1-800-243-8687 and speak to one of our helpful travel consultants. You can also contact your local travel agent and ask to book a CIE Tours vacation through them.

We accept most major credit cards as well as debit cards. Your online transactions are secure and all payment details are entered on a secure page and transmitted over Secure Sockets Layer (SSL). As an additional security measure we require CVV2/CVC2 verification on all credit card and debit card transactions.

Please note that if you are paying by debit card you should contact your bank before booking to ensure that you are not exceeding your daily debit card limit.

All prices are displayed and quoted in USD.

• When will I get my documents?

We will ship documents by U.P.S. ground service approximately 21 days prior to your tour departure date provided we have received full payment. If you require documents earlier, we need sufficient notice to arrange for early delivery by regular service.

• What are the hotel bedding options?

European hotel rooms generally tend to be smaller than North American hotel rooms.

For your hotel room you can choose to have a Twin (2 separate single beds) or a Double (usually Queen size)

Hotel bedding options - Twin or Double

Please note that bedding is subject to each hotel's discretion and availability.

If there are three people sharing a room then a triple room will usually have a double and one twin bed (total 2 beds). Please note there is no reduction in cost for a third person sharing a room with two others. For comfort, we suggest that three adults take two separate rooms. No more than three people can share a hotel room on our escorted tours.

A solo traveler will pay a single room supplement. However, we have special departures where this supplement is reduced. For the comfort and well-being of all our clients, we do not arrange room shares.

• Do you sell optional tours?

No - in Ireland and Britain our tour directors spend their time looking after you rather than being sales people, so you can enjoy a pleasant and interesting travel experience. We include daily sightseeing programs and many dinner/shows in your tour.

• Are prices guaranteed?

CIE guarantees that no increase in land costs will occur, once you have paid the deposit for your tour. This is your protection against international currency fluctuations. Once you pay airfare in full and we issue your e-ticket, there is no change in the cost of the e-ticket, even if airfares rise later.

• What travel documents do I need to visit Ireland or Britain?

If you are a U.S. or Canadian citizen, the only travel document you need is a valid passport. If you are hiring a car in Ireland, you need a current driver’s license.

• Why should I purchase travel protection?

To protect you, your loved ones, your possessions and your travel investment. If you experience health problems, flight delays or stolen possessions, you will receive reimbursement. We offer a great trip cancellation waiver benefit.

• How much luggage can I take?

On coach tours, CIE Tours permits one piece of luggage and a carry-on bag per person. (We provide a carry-on back pack for coach tour clients.) Self-drive clients need to consider the limited trunk capacity of the car rental and soft-sided luggage is easier to stow. Airlines have their own regulations and some carriers charge for any checked baggage.

• How early can I check into the hotel on day of arrival?

You may check into rooms between 1:00 pm and 3:00 pm, depending on the hotel policy. As transatlantic flights generally arrive in Britain or Ireland early in the day, this can mean a wait at the hotel when the hotel has been heavily booked the night before. Or you may use this time to take a walk, have a snack or do a little exploring.

• What about travel times on a coach tour?

Morning departure time depends on the itinerary to be covered on any particular day. In Britain departures are 8:00 am to 8:30 am, while in Ireland the coach usually leaves at 8:30 am to 9:00 am. Arrival at the next hotel is usually between 4:00 and 5:00 pm.

• What’s a typical coach touring day?

We want you to see as much of the country you are visiting as possible without spending all of your time on the coach. We generally incorporate a sightseeing feature each morning and afternoon. And there are breaks at two-hour intervals or less so that you may stretch your legs, purchase a snack or lunch, take photos, smoke and avail of restrooms.

• Will I be able to take walks or exercise?

Many of our tours incorporate walking tours in interesting places such as Derry, Cobh, York, and Edinburgh. These are leisurely-paced guided walks. You will have free time when you arrive at a hotel in the afternoon so you may like to take a walk on your own or use the hotel’s leisure or spa facilities. Pack comfortable shoes with non-slip soles as many historic places have uneven paving.

• What is a table d’hote dinner?

It’s a 4- or 5-course meal with a choice of appetizers, soups, entrees and desserts. Most hotels feature a good assortment of red and white meats, fish and vegetarian foods. If you have certain tastes or dietary restrictions, ask the restaurant for what you need.

• Why do you offer independent transfers in London?

As there are so many different flights into both Heathrow and Gatwick Airports, it is not possible to have our personnel greet all clients on arrival. Therefore, with your final travel documents we include vouchers for an airport transfer coach service.

• How much money do I need to carry?

As most components of your tour have been prepaid, you will need money for lunch each day and dinners when you have an evening at leisure. Are you an avid shopper? Do you like a cocktail in the evening? These costs are up to you. Also, it is customary to tip your guide and driver at the end of the tour. Use credit cards and ATMs to avoid carrying a lot of cash.

• Would a coach tour be suitable for a honeymoon trip?

After arranging a wedding, many newly-married couples choose our programs as they are happy to have their honeymoon planned for them.

• Are there any free days for activities?

All of our tours are carefully planned with attractive sightseeing every day. However, on tours with 2-night stays, you may choose not to travel on a day tour and pursue your own interests.

• Can I combine a coach tour with a self-drive program or with a second coach tour?

Many of our coach tours are ideally suited for combining and we offer a discount on the second tour. If you want a self-drive vacation, consider taking a short coach tour to familiarize yourself with Ireland and driving ”on the other side of the road”

• Do children travel on coach tours?

Children over the age of 8 years are permitted to travel on coach tours - under 8 are not allowed. Those aged 8 to 18 are charged 90% of the full adult rate.

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For more information contact your local travel agent or call CIE Tours:
TRAVEL AGENTS AND CONSUMERS: 1-800-243-8687 - GROUP TRAVEL: 1-800-223-6508
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